Contacting the Author
I will be away from 12th to 19th September 2017,
and may be unable to reply to any emails during that period.
I apologise for any inconvenience this causes.
Some enquiries can now be processed online at
the Support Page, where they will be
dealt with immediately. So, if you have
lost your unlock key,
want to register a change of email address,
or wish to be removed from my mailing list,
please click the appropriate link.
Otherwise, I am happy to receive enquiries by email.
Since it is possible that I may need to change my email address,
you should always check
here to make sure you have the correct address before sending me any email.
- My current email address is
- I prefer to receive email in plain text format.
- Please make sure that your email has a subject line that makes it
clear it is a Volume Balancer enquiry.
- The amount of spam I have been receiving has become so unmanageable
that I have now activated Spam Assassin
at my email host, and
any email that looks like spam will be automatically deleted
without ever being delivered to me. Sticking to plain text and making sure
there is a valid subject line and from address is the best way to
ensure your email gets through.
- Recently, spam has acquired the habit of providing no subject line
at all, and a lot of it does get through Spam Assassin undetected.
Up to now, I have taken
the trouble to check it, but since it has been virtually 100% spam, I have
now decided to delete subjectless emails without reading them. So if you
send me an email without a subject, it won't be read and you won't get
a reply. I'm sorry to have to do this, but I simply don't have the time
to check every subjectless email on the vanishingly
remote chance that it isn't spam.